Refund Policy

Last updated: 2026-10-24

Try WAPI Pilot with the free trial before you pay — no payment needed.

1. When you get a refund

• You were charged twice, or charged but the plan did not start: full refund.
• The service did not work because of a problem on our side and we could not fix it within 3 days of your report: refund of the unused part of the current period.
• You ask within 24 hours of buying a new plan and have not sent a campaign: full refund.

2. When there is no refund

• WhatsApp banned or restricted a number.
• The account was suspended or closed for breaking the terms (for example spam).
• You changed your mind after using the service, or stopped using it during a period.
• Add-on packs that were used.

3. Changing plan

Moving to a bigger plan adds the unused value of your current plan as extra days. Moving to a smaller plan does the same; it is not paid out in money.

4. How to ask

Contact us with the order number from your invoice: the "Support tickets" page in your dashboard. Once approved, the money goes back within 7–10 working days to the method you paid with (bKash, Nagad, card and so on). Payment gateway fees may not be refundable.